Grievance and Dispute Resolution

MDIS is committed to providing prompt and efficient channels for students to provide their feedback and concern/ grievances.

Concern/ grievances relating to the students’ educational experience for both academic matters (e.g. appeals against results, expulsion, suspension, etc.) and non-academic matters are addressed and resolved in an objective, fair and reasonable manner. Where university or MDIS procedures exist for dealing with students’ discipline and academic matters, then these procedures will take precedence over the grievance and dispute resolution procedure.

For student discipline-related matters, MDIS will determine the disciplinary action over any misconduct by taking into consideration the seriousness of the alleged offence, the potential risk or harm involved and if the conduct is detrimental to the reputation, interest or welfare of MDIS and its students.

Students seeking resolution of their concern/ grievances should follow the steps outlined below. These steps have been put in place to facilitate resolution with minimum delay and inconvenience to the students.

Step 1:

If you have any concern or grievance, you should discuss it with your respective Student Coordinators. The Student Coordinator will investigate and provide a resolution within five (5) working days. Significant effort will be placed in seeking a resolution at this level.

You can contact your Student Coordinator via email or phone. For the contact details of the Student Coordinators, click here.  

Kindly provide your full name, Student ID, contact details, batch code and course title in all of your correspondences.

Step 2:

In the event that the assistance rendered is unsatisfactory, the student may raise the matter to the Head of School (HOS). The HOS will investigate the matter and provide a resolution within three (3) working days.

Contact details:

Head of School

Mr Leonard Yang (Head of School, School of Business & Social Sciences)
DID:(65) 6796 7943
Fax:(65) 6796 7907




Mr Bernie Xu (Senior Manager, School of Fashion & Design)
DID: (65) 6796 7655
Fax: (65) 6473 9730

Dr Tham Yieng Wei (Assistant Director, School of Engineering & Technology and School of Safety & Environmental Management)
DID: (65) 6796 7850
Fax: (65) 6796 7047

Ms Ginny Lim (Assistant Programme Manager, School of Health & Nursing)
DID: (65) 6796 7842
Fax: (65) 6797 7688

Mr James Teo (Head of School, School of Languages & Education)
DID: (65) 6796 7976
Fax: (65) 6796 7778

Dr Lisa Ho (Senior Manager, School of Life Sciences)
DID: (65) 6796 7745
Fax: (65) 6796 7848

Mr Isaac Joshua (Assistant Director, School of Tourism & Hospitality)
DID: (65) 6796 7768
Fax: (65) 6473 9730

Mr Octavious Khoo (Manager, MDIS College - Preparatory Courses)
DID: (65) 6796 7781
Fax: (65) 6796 7900

Step 3:

Should the student find the resolution unsatisfactory, he/she may escalate the matter to the Manager of the Quality Assurance and Services Department. The matter will be investigated and a resolution will be provided within three (3) working days.

Contact details:

Mr Albert Lim (Manager, Quality Assurance and Services)
DID: (65) 6796 7815
Fax: (65) 6796 7666

Step 4:

If an amicable resolution cannot be reached, the student may also escalate the matter to the Dean of MDIS. The Dean will provide a resolution within three (3) working days.

Contact details:

Dr Tham Yieng Wei (Dean, MDIS)
DID: (65) 6796 7850
Fax: (65) 6473 9730

Step 5:

In the event that the student still finds the resolution by the Dean unsatisfactory, he/she may appeal to the MDIS Senior Director. The Senior Director will offer a final resolution within seven (7) working days from the date of the appeal to the Senior Director.

Contact details:

Ms Jesline Wong (Senior Director, MDIS)
DID: (65) 6796 7004
Fax: (65) 6796 7688

In the event that MDIS and the student are unable to resolve a dispute amicably, either party may refer the matter to the Singapore Mediation Centre or the Singapore Institute of Arbitrators through the SkillsFuture Singapore (SSG) One Call Centre at 6785 5785 or at