Grievance and Dispute Resolution
MDIS is committed to providing prompt and efficient channels for students to provide their feedback and concern/ grievances.
Concern/ grievances relating to the students’ educational experience for both academic matters (e.g. appeals against results, expulsion, suspension, etc.) and non-academic matters are addressed and resolved in an objective, fair and reasonable manner. Where university or MDIS procedures exist for dealing with students’ discipline and academic matters, then these procedures will take precedence over the grievance and dispute resolution procedure.
For student discipline-related matters, MDIS will determine the disciplinary action over any misconduct by taking into consideration the seriousness of the alleged offence, the potential risk or harm involved and if the conduct is detrimental to the reputation, interest or welfare of MDIS and its students.
Students seeking resolution of their concern/ grievances should follow the steps outlined below. These steps have been put in place to facilitate resolution with minimum delay and inconvenience to the students.
Step 1:
If you have any concern or grievance, you should discuss it with your respective Coordinators. The Coordinator will investigate and provide a resolution within five (5) working days. Significant effort will be placed in seeking a resolution at this level.
You can contact your Coordinator via email or phone. For the contact details of the Coordinators, click here.
Kindly provide your full name, Student ID, contact details, batch code and course title in all of your correspondences.
Step 2:
In the event that the assistance rendered is unsatisfactory, the student may raise the matter to the Programme Manager. The Programme Manager will investigate the matter and provide a resolution within three (3) working days.
Contact details:
Programme Manager
| Business Management | Mr Andy Tan DID: (65) 6796 7820 Email: andy_tankc@mdis.edu.sg |
| Banking and Finance | Mr James Teo DID: (65) 6796 7976 Email: james_teokt@mdis.edu.sg |
| Doctorate in Business Administration | Dr Darwin Joseph DID: (65) 6796 7633 Email: darwin_joseph@mdis.edu.sg |
| Education | Ms Gita Cheerath DID: (65) 6796 7031 Email: gita_cheerath@mdis.edu.sg |
| Fashion and Design | Ms Alexis Fong DID: (65) 6796 7655 Email: alexis_fongyt@mdis.edu.sg |
| Media and Communication | Mr James Teo DID: (65) 6796 7976 Email: james_teokt@mdis.edu.sg |
| Tourism and Hospitality |
Mr Qamarzeb |
|
Dr Ang Swee Kim DID: (65) 6796 7503 Email: sweekim_ang@mdis.edu.sg |
|
Dr Steven Tham |
| Health and Safety | Mr Rosman Bin Abdul Halek DID: (65) 6796 7985 Email: rosman_halek@mdis.edu.sg |
|
Mr Fareed Kaleem Khaiser DID: (65) 6796 7609 Email: fareed_kk@mdis.edu.sg |
| Engineering | Dr Nadhira Binti Dahari DID: (65) 6796 7609 Email: nadhira_dahari@mdis.edu.sg |
| Languages | Mr Andrew Lawrence Carter DID: (65) 6796 7667 Email: andrew_carter@mdis.edu.sg |
| MDIS College | Mr Lawrence Yue DID: (65) 6796 7707 Email: lawrence_yuecw@mdis.edu.sg |
Step 3:
If an amicable resolution cannot be reached, the student may also escalate the matter to the respective Faculty Head. The Faculty Head will provide a resolution within three (3) working days.
Contact Details:
School of Business and Social Services
|
Mr James Teo DID: (65) 6796 7976 Email:james_teokt@mdis.edu.sg |
School of Engineering and Technology
|
Go to Step 4 |
School of Health Sciences
|
Dr Steven Tham DID: (65) 6796 7830 Email: steven_thamck@mdis.edu.sg |
| MDIS College and School of Languages | Go to Step 4 |
Step 4:
Should the student find the resolution unsatisfactory, he/she may escalate the matter to the Senior Manager of the Quality Assurance and Services Department. The matter will be investigated and a resolution will be provided within seven (7) working days.
Contact details:
Mr Albert Lim (Senior Manager, Quality Assurance and Services)
DID: (65) 6796 7815
Email: albert_limkc@mdis.edu.sg
In the event that MDIS and the student are unable to resolve a dispute amicably, either party may refer the matter to the Singapore Mediation Centre (SMC) or the Singapore Institute of Arbitrators (SIArb) for mediation.