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Supervisory Skills for the New Supervisors

Structure Duration Two day
Time 9am - 5pm
Commencement Date 02 - 03 Apr 2018
24 - 25 Jul 2018
01 - 02 Oct 2018
20 - 21 Dec 2018

COURSE FEE (NON-MEMBER): S$1177.00* (including 7% GST)
COURSE FEE (MEMBER): S$1000.45* (including 7% GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%


SDF Grant Amount: S$28.00 
SDF Course Code: CRS-N-0030319

SkillsFuture Credit 
(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00
Click HERE for more info on SkillsFuture.


The supervisors play an important role in the organisation. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors possess the right skills.

This two-day workshop is designed to provide the participants with techniques and skills to enhance their effectiveness as supervisors.

   Key Takeaways

Upon completion of this workshop, participants will be able to;

• Apply the supervisory principles for managing the workplace
• Apply motivational techniques to enhance employee performance
• Adopt effective communication techniques to suit their work
• Resolve internal conflicts with ease

   Who Should Attend

Administrators, supervisors, junior managers and team leaders who wish to improve their people management skills.

   Programme Outline

• Introduction to Supervisory Management
- Supervisory roles in a Changing Business Environment
- Qualities of an effective supervisor
- Understanding Diversity at the Workplace
- Supervising Multi-Generation and Multi-Cultural Team
- Group Work

• Supervisory Skills
- Mastering The Key Supervisory Skills
- Guiding The Work of Team Members
- Organising and Distributing Work
- Supervising Multi-Generation and Multi-Cultural Team
- Skills for Managing Relations with Key Stakeholders

• Organising and Distributing Work
- SMART Goals
- Guiding the work of team members
- Organising work
- Managing Relations with Key Stakeholders
- Role Play/Group Work

• Time Management
- How Time is wasted in the workplace
- Managing Time Waters@Work
- Priority setting & Managing time wisely
- Delegation
- Role Play

• Decision-making skills
- The Art of Effective Decision making
- Problems solving skills
- Effective decision-making steps
- Using the power of teams in decision making

• Managing Employee Motivation
- What Motivates People @ Work
- Herzberg Theory of motivation
- Creating & Sustaining  Favourable Work Environment
- Role Play/Group Discussion

• Managing Performance@Work
- Performance Appraisal
- Practices for enhancing Performance@Work
- Managing Feedback

• Communication
- Understanding the Barriers to communication
- Managing inter-personal communication
- Communicating across Culture
- Active listening
- Experiential Group Activities/Role Play

• Conflict Handling
- Understanding Workplace conflicts
- Reducing Conflicts@Workplace
- Tools for Conflict Resolutions
- Experiential Group Learning Activity


The trainer will use a variety of training methods, including small group discussions, individual reflection, group sharing exercises, case studies, and work-related role-play.  Videos clips will be used to highlight key concepts.

   Programme Trainer

Arul John Peter holds an MBA and majored in strategic human resource management. He also holds a Bachelor of Science as his basic degree and professional qualification in administrative and people management from the Institute of Administrative Management, United Kingdom.

He is a certified EQ Skills Trainer. He is a member of the American Creativity Association. He follows up the trends in key areas through his membership with the US-based World FutureSociety. Through his membership with American Society for Training & Development (ASTD), he keeps track of training related issues. He specializes in HR related training and development topics.

After 15 years with the Singapore Civil service (Ministry of Health), he joined an International Trade Secretariat, based in Geneva, as a Project Officer (responsible for training and development) for the Asia-Pacific region. During his 10 years tenure with the International Trade Secretariat, he was conducting training workshops on employee-related issues in countries such as Japan, Korea, Taiwan, Hong Kong, Malaysia, Fiji, Philippines, Thailand, India and several other Asian countries. He is well versed with the multi-cultural work environment in the Asia-Pacific region. Since 1997, he is actively involved in staff training and staff development activities.


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+65 6278 8000
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