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Effective Communication for Managers

Structure Duration Two days
Time 9am - 5pm
Commencement Date 24 - 25 May 2017
02 - 03 Oct 2017

COURSE FEE (NON-MEMBER): S$1177.00* (including 7% GST)
COURSE FEE (MEMBER): S$1000.45* (including 7% GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%


    SDF Grant Amount: S$28.00
    SDF Course Code: CRS-N-0030316
2) PIC Grant
    Click HERE for more info on PIC Grant.

SkillsFuture Credit 
(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00
Click HERE for more info on SkillsFuture.


In an increasing well-connected and fast-paced world, miscommunication can become costly very quickly, both professionally and personally. Effective communication can help to build wonderful relationships, create energising teamwork and make interacting with people an experience to look forward to. The skills for effective communication can be learned.

This two-day EFFECTIVE COMMUNICATION Workshop will give you a clear understanding of your strengths and how to use them to communicate effectively, and also to avoid or supplement areas of communication which by your nature, you do not enjoy.

Effective Communications is a critical skill for both personal and professional effectiveness. This two-day EFFECTIVE COMMUNICATION workshop is short, sharp and full of fun activities to help you understand the communicating process as a manager and learn practical skills needed to communicate successfully and consistently with your team.

Key Takeaways

Upon completion of this workshop, participants will be able to;

  • Create a structure and an environment that is conducive to communicate effectively with team members
  • Communicate effectively for both professional and personal growth
  • Gain a deep understanding of an effective communication
  • Understand factors affecting communication – personal preferences, barriers, verbal vs non-verbal, etc.
  • Learn effective communication skills by many practice opportunities
  • Learn to give and receive feedback

Who Should Attend

  • General Managers, Directors, Head of Business Units
  • Human Resource Leaders
  • Learning and Organisation Development Leaders
  • Senior Leadership Teams
  • Managers and professional seeking both professional and personal growth

What Will Be Covered

  • Understanding Communication
    • Communication methods
    • Communication models
    • Communication process
  • Communicating as a Manager
  • Channels
  • Types
  • Structuring your communication
  • Planning your communication
  • Communication Barriers and how to Overcome Them
  • Ego States
  • What are they and how they affect a manager’s communication
  • Skills for Communication as a Manager
  • Understanding preferences
  • What skills do I need?
  • Convenient communication vs effective communication
  • Establishing the Communication Climate
  • Avoid the communication-aversion climate
  • Building a communication-conducive climate


  • Concept Presentation
  • Role Plays
  • Individual and Group Feedback and Coaching
  • Application Presentation with Group Review
  • Experiential Games and Activities

    Trainer's Profile

    Hoe Choy (HC) has close to 30 years of practical, hands-on experience in leading, designing and implementing learning solutions, talent development programs, and organisation branding & employee engagement initiatives for multi-national corporations (MNCs) across Asia. Having trained thousands of professionals, managers and senior leaders across different cultures, HC is now using his experience to focus on helping build successful organisation through high performance teams.

    HC past appointments include careers with Molex Far East South Management as Regional Training Manager, Dell Global BV a Senior Manager, L&OD (South Asia) and CSC Asia as Director of L&OD. He has also held manufacturing appointments with GM Singapore and Baxter Healthcare. He was on secondment to Singapore’s Economic Development Board prior to making a career switch to people development in 1995. His last held appointment was Area Leader, L&D Training (Asia, Pacific, Middle East & Africa) for Abbott Laboratories, where he was a member of Abbott’s Global L&D Leadership Team.

    HC Holds a Bachelor of Engineering (Mechanical & production) with a Master’s of Science (Industrial & Systems Engineering) both from the National University of Singapore. With his broad-based experience and deep knowledge in the practical implementation of L&OD tools & programs, HC is an excellent resource to tap on to find the best L&OD solutions to support your company’s business success.

     List of Clients:
    1. Sanofi Pharmaceuticals (Malaysia)
    2. Abbott Laboratories (Singapore)
    3. HERE Solutions (Singapore), the mapping division of Nokia
    4. CTC-G (Malaysia), a leading IT Solutions provider and part of ITOCHU group of Japan
    5. EMC Computers (SEA)
    6. GoPivotal (Asia)
    7. CHEPS Asia, a third party logistics management company
    8. UOB Bank (Singapore)
    9. IOI Loders Croklaan Asia, the world largest specialty oils & fats supplier
    10. Hong Ming Store Singapore, the leading fabrics provider in Singapore for curtains and household use
    11. Cocoa Boutique, Malaysia’s largest chocolate paradise!




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