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Developing Frontline Leaders

Structure Duration Two days
Time 9am - 5pm
Commencement Date 11 - 12 Mar 2019
02 - 03 May 2019
07 - 08 Aug 2019
16 - 17 Dec 2019

COURSE FEE (NON-MEMBER): S$963.00* (including 7% GST)
COURSE FEE (MEMBER): S$818.55* (including 7% GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%


    SDF Grant Amount: S$28.00 
    SDF Course Code: CRS-N-0030752

SkillsFuture Credit 
(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00
Click HERE for more info on SkillsFuture.


Frontline leaders are critical to the success of organisations and require core leadership mindset and skills to succeed. At the same time they are encountering a range of challenges, including a structural shift in businesses, and the complexities of leading multigenerational and multicultural teams.

Managers who choose to adopt a leadership mindset to his work will become an effective leader in their own right, influence others to do their best, which ultimately results in a more progressive organisation. Based on his extensive cross-cultural leadership experience, the trainer has distilled leadership principles into the 4i model. Through role-plays, case studies and experiential learning, trainer will coach participants to learn the 4i principles and practise applying them. Your frontline leaders will not only complete the workshop with head knowledge, but more importantly with a renewed motivation and transformed attitudes, ready to lead their teams to manage any challenges they face.

Key Takeaways

Upon completion of this workshop, participants will be able to;

  • Adopt the 4i leadership mindset, and start
  • Initiating change
  • Influencing others
  • Include diverse demographics in synergies
  • Improving themselves and their teams continuously and consistently
  • Learn to set SMART goals and lead teams to achieve those goals
  • Communicate effectively and master collaboration techniques
  • Increase awareness of the importance of EQ when leading their teams and driving results
  • Improve delegation and empowerment skills
  • Understand and practice coaching and giving constructive feedback
  • Innovate and generate ideas to resolve organizational and customer issues
  • Adopt inclusivity values and effectively lead multigenerational and multicultural teams

Who Should Attend

Team leaders, People Managers, Managers of managers, Senior Leadership Teams, Professionals seeking both professional and personal growth.


  • What is leadership?
    • Managers vs. Leaders
    • Custom-designed experiential activity and summarise learning
    • Initiate, Improve, Influence,Include
  • Taking initiative
    • Frontline leaders take initiative to solve problem
  • Making continuous improvement
    • Frontline leaders constantly improve themselves and their teams by leveraging on strengths and managing weaknesses
  • The 5 levels of leadership
    • John Maxwell’s 5 levels of leadership
  • Sharpening the saw
    • Self-development and self-mastery
  • The Leadership Challenge
    • What can you do to improve the result of the morning leadership challenge?
  • How to influence and motivate others
  • How to delegate and coach
  • Practising inclusiveness for maximum impact



The trainer will use a variety of training methods, including small group discussions, role-plays, games and video presentations, as well as review of real case studies

Trainer's Profile

Jude Lim has extensive experience in Corporate and Business roles involving strategic thinking, project implementation and business execution. He has spent six years on credit & risk management in banks, ten years in Singapore regional sales for express courier logistic, five years in the arena for sales of specialist logistics, healthcare & life science, oil & energy sector. He has held positions of a Company Director, Sales & Operations Director for start-up in a geo-mapping business.

Jude’s areas of specialisation include Leadership Development; Strategy, Innovation, Change and Execution Management, People Engagement, and Coaching and Mentoring.

Jude also trained frontline and support staff on customer service, field sales, telephone sales, sales development, Sales & Operation, Business Communication. 


Local Enquiries
+65 6247 9111
+65 6278 8000
International Enquiries