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Using Emotional Intelligence to Manage Oneself and Others at the Workplace

Structure Duration Two day
Time 9am - 5pm
Commencement Date 19 - 20 Apr 2018
28 - 29 Aug 2018 (Class Full)
11 - 12 Oct 2018 (1 Seat Left)
10 - 11 Dec 2018 

COURSE FEE (NON-MEMBER): S$963.00* (including 7% GST)
COURSE FEE (MEMBER): S$818.55* (including 7% GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%


    SDF Grant Amount: S$28.00
    SDF Course Code: CRS-N-0030848

SkillsFuture Credit

(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00
Click HERE for more info on SkillsFuture.


According to a survey conducted worldwide, we experience many different specific emotions at varying levels of intensity on any given day. Yet there is a lack of emotional awareness among two-thirds of the world’s population, who are unable to identify, comprehend or manage their own emotions.

The good news is unlike IQ, EQ is trainable and is a flexible skills that can be improved through learning and practice. It will require regular and consistent cultivation and maintenance.

Consider this, if you are given the techniques of Emotional Intelligence won’t you see yourself as a better person when interacting at workplace. Would you agree then, Emotional Intelligence is an essential skill one must acquire for professional and personal development.

This workshop provides you with the fundamental knowledge and practical skills on Emotional Intelligence to manage your emotions rather than letting the emotion manage when you encounter situations, circumstances or working with people

Key Takeaways

Upon completion of this workshop, participants will be able to;

Interpret and use the EI competencies framework to develop your personality when interacting with others
- Manage your self talk and negative feelings towards a situation or person so that it does not disrupt your behaviour
- Recognise your ‘hot buttons’ and how it can affect you and others
- Control and guide your emotions when managing others so that you can achieve your productivity
- Develop an optimistic mind-set
- Recognise and respond to others’ feelings in an appropriate manner
- Monitor and Manage your Emotional Bank Account
- Acquire useful guides in developing your self-awareness, self-management, self-motivation, social awareness and relationship management skills

Who Should Attend

For all level of staff who wants to develop his/her emotions intelligence skills in moving towards better understanding of oneself and others at workplace.

Programme Outline

  1. Introduction To Emotional Intelligence
    - Difference Between IQ, EQ And Personality
    - What is Emotional Intelligence (EQ)
    - Why is EQ so Important
    - Emotional Intelligence Framework and  EQ Competencies
    - Knowing Your Current Level of  EQ Competencies
    - Group Activity and Individual Self-Assessment
  2. Emotions
    - Differentiating Between a High EQ and Low EQ Person
    - Recognising  Six Basic Emotions
    - Feeling Words
    - How Emotions can affect Behaviors
    - TFA Concept
    - Top Ten Human Emotional Needs
    - Group Activity and Individual Exercise
  3. Self-Awareness
    - Emotional Hijack ( Four Stages )
    - Recognizing my Patterns, my Emotional Triggers and my Hot Buttons
    - Three Tips to Use EI immediately
    - Useful Guides to Self –Awareness
    - Group Activity and Individual Exercise
  4. Self-Management-Part 1
    - Negative and Positive Emotions
    - Managing your Negative Emotions
    - Group Activity and Individual Exercise
  5. Self-Management-Part 2
    - Five Tips in Managing Anger
    - Eight Basic Stress Management Tips
    - Group Activity
  6. Self-Motivation
    - Delayed Gratification
    - The Power of  Positive Self-Talk
    - Moving Away from Being Pessimistic to Optimistic
    - Six Basic Human Needs
    - Useful Guides to Self –Management and Self-Motivation
    - Group Activity and Individual Exercise
  7. Social Awareness
    - Avoiding Six Negative Listener Types
    - Six Key Pointers for Effective Listening to Raise your Social Awareness
    - Demonstrate and  Increase Empathy
    - Ten Obstacles to Empathic Communication
    - Five Key Steps to Effective Empathy
    - Useful Guides to Social –Awareness
    - Group Activity and Role Play
  8. Relationship Management
    - Recognizing Reasons Why Relationships Fails
    - Five Steps to Manage and  Resolve Conflict in the Workplace
    - Seven Mistakes to Avoid  in Conflict Resolution
    - Managing Your Emotional Bank Account
    - Useful Guides to Relationship –Management
    - Group Activity


Interactive session, Case studies discussion, Group activities, Individual Emotional Intelligence Profiling, Individual Exercises and short  video clips presentations.

Programme Trainer

Francis Claudius has more 25 years of training experience. He was a professional trainer facilitator and an in-house training consultant.

- Associate Trainer and Assessor for the Employability Skills(ES)
- Work Skills Qualifications (WSQ) Training Programmes

As trainer and facilitator, he has an interest for human development to excel in their work or personal life as well. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication as well as engaging participants to contribute ideas and their experiences too so as to add value for benefit of all participants.

He is also a good speaker with strong vocal strength. He has participated in topics presented in the events of the International Association of Master Trainer (IAMT). He had received a Bronze Certificate for being the Best Presenter He holds a Competent Toastmaster and Competent Leader Award from the Toastmasters International. 


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