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Creative Problem Solving and Decision Making

Structure Duration Two day
Time 9am - 5pm
Commencement Date 07 - 08 May 2018
02 - 03 Aug 2018
12 - 13 Nov 2018

COURSE FEE (NON-MEMBER): S$963.00* (including 7% GST)
S$818.55* (including 7% GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%


    SDF Grant Amount: S$28.00
    SDF Course Code: 

SkillsFuture Credit

(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00
Click HERE for more info on SkillsFuture.


Tough problems solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option and then implement it. A systematic approach will give you the techniques to approach the problem in a creative way.

This two-day problem-solving workshop should help participants to enhance their skills in finding sustainable solutions and learn new approaches in problem solving and decision making.

  Key Takeaways

Upon completion of this workshop, participants will be able to;

Interpret key terminologies used in problem solving and decision making process
- Apply a structured six steps  approach toward problem solving and decision making
- Gather information on a perceived problem
- Write a workplace problem statement or problem definition
- Analyse and identify the root causes of problem at workplace
- Produce multiple solutions using creative or innovative thinking techniques to generate ideas to solve           workplace problems
- Select the suggested solutions using various techniques for the most feasible one to implement
- Work out an implementation action plan to resolve the problem
- Evaluate the effectiveness of the implemented solution

  Who Should Attend

All levels of Managers, Executives and Engineers

  Programme Outline
  1. Introduction to Problem Solving
  2. Key Terms and Definitions (Problem Solving)
  3. Common Symptoms; Problem relating to and affecting others and impact on organisation
    - Group Discussion
    - Scenario
  4. Information gathering on perceives problem
    - Scenario
  5. Identifying Root Causes
    - Three Methods
    - Group discussions
  6. Generating “Solution Ideas” using creative thinking
    - What is Creative Thinking?
    - Turning mind towards creativity thinking
  7. Solution Seeking Ideas and Creative Thinking Techniques
    - Flow chart
    - Force Field Analysis
    - Seven Rules of Brainstorming
    - ‘How to’ Concept
    - Scamper Technique
    - What if Statements
    - Affinity Diagram
    - Brain Writing
    - Six Thinking Hat
    - Duncher Diagram
    - Lotus Blossom Technique
    - Group Discussions
  8. Evaluate Each Solution Ideas for Possible Solution to Root Cause of a Problem
    - Testing the Solutions Using Four R’s
    - Decision Tree
    - Cost/Benefits Analysis
    - Setting Criteria’s
    - Decision Matrix
    - Group Discussion
  9. Implementation, Action Plan and Follow–up
  10. Evaluating for Effectiveness


Interactive sessions with group discussions and presentations. Video clip presentation and mini lectures.

  Programme Trainer

Francis Claudius has more 25 years of training experience. He was a professional trainer facilitator and an in-house training consultant.

- Associate Trainer and Assessor for the Employability Skills(ES)
- Work Skills Qualifications (WSQ) Training Programmes

As trainer and facilitator, he has an interest for human development to excel in their work or personal life as well. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication as well as engaging participants to contribute ideas and their experiences too so as to add value for benefit of all participants.

He is also a good speaker with strong vocal strength. He has participated in topics presented in the events of the International Association of Master Trainer (IAMT). He had received a Bronze Certificate for being the Best Presenter He holds a Competent Toastmaster and Competent Leader Award from the Toastmasters International. 


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+65 6247 9111
+65 6278 8000
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