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Conflict Management Skills

Structure Duration One day
Time 9am - 5pm
Commencement Date 29 Jan 2018
02 Apr 2018
16 Jul 2018
26 Sep 2018
09 Nov 2018

COURSE FEE (NON-MEMBER): S$513.60* (including 7% GST)
S$436.56* (including 7% GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%


    SDF Grant Amount: S$14.00
    SDF Course Code: 

SkillsFuture Credit

(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00
Click HERE for more info on SkillsFuture.


Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all. Do you know anyone who is good at conflict management? Do you admire them? Do you envy them? Not so surprisingly most people want to avoid conflicts altogether.

Many get so emotional that they feel they can’t even say a single word. Others may rely on a simple age-old technique of silence treatment, which doesn’t really do them or others any good.

The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.
This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.

  Key Takeaways

Upon completion of this workshop, participants will be able to;

Recognise conflicts and their escalation over time so you can address them more effectively
(Anatomy of conflicts)
- Select an appropriate conflict resolution style based on your needs to get maximum results
(Handling conflicts)
- Manage your emotions and influence others emotionally when in conflicts 
(Manage emotions)
- Recognise tactical approaches used when interacting with others that may lead to conflicts and take appropriate steps to avoid a conflict developing (Conflict Resolver)
- Negotiate towards a win/win outcome (Negotiation)

  Who Should Attend

For any level of staff in an Organisation

  Programme Outline
  1. Anatomy of Conflicts
  2. Definition of Conflict
  3. What is Good or Bad About Conflicts?
  4. Sources of Conflict
  5. Three Rational Possibilities of When Conflict
  6. Life Cycle of Conflicts – Four Stages
  7. Signs of Escalation
  8. Eight Tips on De-Escalating Conflicts
  9. Individual Self-Assessment
  10. Group Activity
  11. Handling Conflicts
  12. Five Conflict Resolution Styles
  13. Three Ways of Managing Conflicts
  14. Conflict Resolution Formula – Six Step Approach
  15. Individual Self-Assessment
  16. Group Activities
  17. Managing Emotions
  18. Five Emotional Conflicts
  19. Four Anger Management Tips
  20. “I Feel” Formula
  21. Group Activities
  22. Conflict Resolver
  23. Five  Conflict Resolution Tactical Approaches
  24. How to Respond to Such Approaches When Used On You?
  25. Negotiation
  26. What is Negotiation?
  27. Eight Suggested Steps in Negotiation
  28. Seven Guidelines to Observe in a Negotiation
  29. Nine Mistakes to Avoid
  30. Six Simple Rules to Follow
  31. Group Activity


Interactive using adult learning principles, scenarios, group discussion activities with presentation and individual self-assessment.

  Programme Trainer

Francis Claudius has more 25 years of training experience. His training working experience comes from a Learning & Organization Department in large organization. He was a professional trainer facilitator and an in-house training consultant. Currently, he is an Associate Trainer and Assessor for the Employability Skills(ES),Work Skills Qualifications (WSQ) Training Programmes and Executive Development & Growth for Excellence ( EDGE ) He is also an Associate Lecturer teaching the Training & Development Module for Diploma Students, Human Resource Development Module and Change Management Module for Advanced Diploma Students.

His previous appointments include Learning Account Manager and Senior Training Executive. In these capacities, he had performed training needs and rolled out training road maps specific to business units. He has also designed, developed and delivered training programmes in the areas of technical, computer, soft skills and management-related courses to meet specific business needs of organization. He has trained both the junior and senior officers in his organization and public-run courses thereafter. He has been consistently receiving very good ratings and appraisals from course participants.


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+65 6247 9111
+65 6278 8000
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