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Effective Office Skills for Administrative Support Staff

Structure Duration
Two day
9am - 5pm
Commencement Date
26 - 27 Apr 2018
11 - 12 Jul 2018
08 - 09 Oct 2018
COURSE FEE (NON-MEMBER): S$963.00* (including 7% GST)
COURSE FEE (MEMBER): S$818.55* (including 7% GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%


SDF Grant Amount: S$28.00
SDF Course Code: CRS-N-0014089

SkillsFuture Credit

(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00
Click HERE for more info on SkillsFuture.

This workshop is intended to help those in support positions to understand their roles and responsibilities in today’s modern office environment.
Participants will learn new strategies in handling workload through enhancing organisational skills and prioritising the workload for positive results. They will explore ways to work effectively in a team, enhance critical communication skills, learn new assertive behaviours and explore self-management techniques for the workplace.
  Key Takeaways

Upon completion of this workshop, participants will be able to;

• Understand the important roles and functions of today’s office in business
• Understand the changing role of the office administrator and their contribution
• Increase productivity in the office and appreciate the use of appropriate communication tools in the office
• Manage and handle information for maximum results so as to help the organisation to achieve its business goals
  Who Should Attend
Administrative Assistants, Clerical Officers, Junior Secretaries, Other Office Staff who serve in a support role.
  Programme Outline
1. The Office
2. The Role and Functions of the Office
3. Productivity and the Administrator's Evolving Role
4. Planning and Improving Work Processes
5. Matching Business Goals with Administrative Support Goals
6. Managing Information for Office Productivity Excellence
7. Office Productivity
8. Office Productivity through Effective Task Management
9. Planning and Scheduling of Office Work
10. Increase Your Administrative Effectiveness through Organised Methods and Systems
11. File and Find Information Fast
12. Dealing with Information Overload in the Office
13. Limiting Interruptions in the Office
14. Communicating Positively for Better Results

A practical approach will be taken with 70% of the course on the application and practical sessions with 30% on techniques and concepts. Training comprises a combination of:
  1. Trainer-facilitated group activities and break up discussions
  2. Real-life case-studies application activities
  3. Role-play in practical sessions and application work
  4. Questions and answers sessions
  5. Useful checklists and systematic guidelines

Catherine Syn studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.
As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.


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+65 6247 9111
+65 6278 8000
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