grievances

AN INDEPENDENT POINT OF CONTACT
The MDIS College Student Service Unit gives students a single point of contact for all feedback. If you have any issues you wish to raise with MDIS College, or if you have suggestions on how we can improve, there are four ways in which you can contact us.

Step 1
You are always welcome to speak directly to the Student Service Officer/Executive in charge of your course or contact them through the following numbers. They will do their best to resolve your issues within the next working day. Kindly provide us with your name, contact details and course code in all correspondences.

Student Services Hotline :+65 6247 9000
Student Services Fax : +65 6796 7999

Step 2
If the Student Service Staff is unable to assist and you are unsatisfied, you may raise the issue to the Manager. The Manager will provide opportunity for discussion and review, and will respond to you within the next working day. If an issue cannot be resolved immediately, you will be informed within the next working day and the on-going process will be explained to you. We hope to solve issues raised within 14 working days.

You may wish to contact:
Student Service Manager – Ms Jade Lim at
Direct Line: 6796 7720
Fax: 6796 7999
Email: jadehsia_lim@mdis.edu.sg

or

Student Care Unit Manager - Ms Deepam Ganeswaran
Direct Line: 6796 7618
Fax: 6796 7660
Email: deepam@mdis.edu.sg

Step 3
If your problems are still unable to be resolved by the Manager, you can further appeal to the Director, Finance & Administration. The Director will take the necessary action and revert to you in writing within the next working day. If an issue cannot be resolved immediately, you will be informed by the next working day and the on-going process will be explained to you. We hope to solve issues raised within 14 working days.

You may wish to contact the Director Ms Tan Gek Khim
(Director, Finance & Admin) at
Direct Line: 6796 7600
Fax: 6796 7601
Email: gekkhim@mdis.edu.sg

Step 4
If none of the above are able to resolve your problems, you may also contact our:

Secretary General, Dr Theyvendran, PBM - at
Office No: 6294 7227
Fax: 6293 3826
Email: md@stamford.com.sg

or

President - Dr Eric Kuan at
Direct Line: 6278 8000
Fax: 6278 5312
Email: erickuan@mdis.edu.sg

In the event that the student and MDIS are unable to resolve a dispute, the student and MDIS shall refer the dispute to the CASE Mediation Centre for mediation prior to instituting any legal action. For more information, please refer to CASE website at http://www.case.org.sg

We appreciate the valuable feedback of every student, as it is through such feedback that we can continuously improve on our services. We thank you for giving us a chance to serve you better. MDIS cares for you and we sincerely hope that you will have a pleasant learning journey with us!

Click here for the list of Student Service Staff