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COURSES

Refund/Withdrawal/Transfer Policy
 

Fee Payment Policy

Management Development Institute of Singapore Pte Ltd (MDIS Pte Ltd) collects course fees in accordance to the fees structure stipulated in the Standard PEI-Student Contract. An administrative charge of S$107.00 (inclusive of GST) will be levied on each late instalment payment of the course fees. Fees are payable after the Standard PEI-Student Contract has been generated and confirmed/signed by the student.

Payments can be made by cash, NETS (with maximum of S$2,000.00 per transaction per day), VISA, MasterCard, AMEX, Telegraphic Transfer or Cheque. For cheque payment, please indicate the details of the programme applied for and your personal particulars on the back of the cheque.

Cheques must be crossed and made payable to "MDIS Pte Ltd". The student's name, NRIC number / FIN and course title should be written on the reverse of the cheque.

Refund Policy


Refunds for Withdrawal Without Cause

Any request for a refund of course fees paid before/after commencement of the course shall be made as per the following refund policy:

Percentage of refund before/after the course commencement date

% of aggregate amount of the fees paid as per MDIS-Student Contract If a Student’s written notice of withdrawal is received
75% ("Maximum refund") More than 60 days before the Course Commencement Date
25% Before, but not more than 60 days before the Course Commencement Date
10% After, but not more than 7 days after the Course Commencement Date
5% More than 7 days after the Course Commencement Date, but not more than 14 days after the Course Commencement Date
0% More than 14 days after the Course Commencement Date

A cooling-off period of seven (7) working days is applicable for a maximum refund from the date when the contract was signed.

The above refund policy is also applicable to company-sponsored students.

MDIS Pte Ltd will assess and reply to any request for withdrawal within a time frame of not more than four (4) weeks.

All refunds shall be made within seven (7) working days following the approval of the Student’s
request of withdrawal.

Refunds for Withdrawal with Cause

MDIS Pte Ltd shall inform the Student immediately within three (3) working days if

  • It fails, for any reason, to commence the Course on the Course Commencement Date;
  • It terminates the Course, for any reason, prior to the Course Commencement Date;
  • It fails, for any reason, to complete the Course by Course Completion Date;
  • It terminates the Course, for any reason, prior to Course Completion Date; or
  • It has not ensured that the student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A (Standard PEI-Student Contract) within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by the Immigration and Checkpoints Authority of Singapore (ICA).

MDIS Pte Ltd shall, within seven (7) working days of notifying the Student in writing of above circumstances (i) to (vi), provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement.

The student shall be entitled to immediately withdraw from the Course by giving written notice to MDIS Pte Ltd of his/her intention to do so.

For circumstances under the above Clause, MDIS Pte Ltd shall, within seven (7) working days after notifying the Student, refund to the Student:
  • The entire amount of the Course Fees; and
  • The Miscellaneous Fees.

MDIS Pte Ltd shall also, as soon as it is practical, refund the Student the entire amount of the Course Fees and the Miscellaneous Fees, no later than seven (7) working days after receiving the student’s notice of withdrawal.

Withdrawal Policy

  • Request for programme withdrawal must be made in writing. A written notice of withdrawal from the programme (“Withdrawal Letter”) must be delivered to the Student Care and Administration Department (SCA) at MDIS Campus, 501 Stirling Road, Singapore 148951.
  • Students with genuine financial difficulties who wish to withdraw from the course should submit a written application letter to MDIS Pte Ltd for consideration. All requests must be supported with documentary evidence. Upon the final decision of MDIS Pte Ltd, the Institute shall inform the students in writing within seven (7) working days.
  • All discounts/rebates that the student was entitled to shall be forfeited. All non-tuition fees where applicable, is payable upon withdrawal.
  • MDIS Pte Ltd shall within seven (7) days of receipt of the Withdrawal Letter, send the student an acknowledgement of the request to the address stated in the Withdrawal Letter. If no address is stated, the letter will be sent to the address stated in the enrolment form.  For the purpose of course fee being refunded, the official date of receipt of the student’s written notice of withdrawal, will be the date of receipt of the Withdrawal Letter which has been duly acknowledged by MDIS Pte Ltd.
  • MDIS Pte Ltd will assess and reply to any request for withdrawal within a time frame of not more than four (4) weeks.

Transfer Policy

If a student who has been accepted by MDIS Pte Ltd decides to transfer to another school/ institute/university before or after course commencement, a written notice of transfer must be given to the Student Care and Administration Department (SCA) at MDIS Campus, 501 Stirling Road, Singapore 148951. This request shall be subject to the MDIS Refund Policy.

a)   Transfer out of MDIS Pte Ltd to another school/institute/university

  • Students who request to transfer out of MDIS Pte Ltd to another school/institute/university shall be deemed as withdrawing from the Institute.
  • If there is any outstanding fee, the student shall be advised to make payment before the Institute processes his/her transfer/withdrawal request.

b)   Transfer within MDIS Pte Ltd but to a different course / downgrading of academic  course(s)

  • If a request for transfer is made after commencement of class, the refund policy shall apply accordingly.
  • The student shall be advised to make payment for any outstanding fees before the institute will process his/her transfer request.
  • For students who wish to transfer to a different course, a withdrawal shall be processed according to the signed contract.  There shall be no refund if withdrawal request is received from students more than fourteen (14) days after the course commencement date.
  • All requests for transfer to a different course within MDIS or downgrading of academic course must be submitted in writing and supported with an application fee of S$267.50 (inclusive of GST).

MDIS Pte Ltd will assess and reply to any request for transfer within a time frame of not more than four (4) weeks.

Course Deferment

  • All requests for course deferment must be made in writing and supported with an application fee of S$321.00 (inclusive of GST). Students should send their requests for deferment from the course to the Student Care and Administration Department (SCA) at MDIS Campus, 501 Stirling Road, Singapore 148951. All requests must be supported with documentary evidence.
  • Students are allowed to defer only once up to the maximum period of one (1) year, failing which he/she will be deemed to have withdrawn from the course and would have to re-apply as a new applicant if he/she wishes to register on the course again. The refund policy will be applicable.
  • Approval for deferment is at the sole discretion of MDIS Pte Ltd.

Expulsion and Disciplinary Matters

The withdrawal and refund policy stated in the Standard PEI-Student Contract applies, should any student be expelled from the course by the Management, Director of Academic Affairs and/or the University due to:

  • Poor performance in his/her examinations
  • Poor attendance
  • Cheating and Plagiarism

Students may also be expelled due to misconduct and inappropriate behaviour such as smoking, drinking, drug offence, vandalism, mischief and/or theft, etc.  The Institute reserves the right to discipline or expel any student who breaks the Institute's rules, or who, in the opinion of the Management, is guilty of misconduct prejudicial to the interests of the Institute, and its students.

Updated as at 27 Feb 2015

Copyright © 2015. All Rights Reserved.
Management Development Institute of Singapore
Reg. No. 201001793H
20 May 2014 to 19 May 2018
                    
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