Coaching for Performance Improvement

Introduction

Teams are the force that drives most organisations. Whether it is a functional team, a team of managers, or a project team, people get most done when they work together effectively.

Have you seen hostility, conflicting goals, and unclear expectations within your teams? These are symptoms of an unhealthy team. To avoid these harmful effects, you need be proactive about improving team performance. And even when a team is meeting its objectives, there's often room for improvement.

Objectives

• Improve people management skills
• Handle difficult staff at work
• Carry out systematic performance management and coaching
• Discuss performance strengths, deficiencies and areas to improve with staff
• Guide subordinates towards improved work performance
   

Target Audience

All levels of managers, section heads, engineers, executives and non executives who have to bring out the best in their staff through coaching skills.

Curriculum

• Improving employee performance @ work
• Competencies of an effective leadership
• Correct communication skills for better people management
  • listening, questioning and understanding skills
  • engaging in a two-way dialogue
  • communicating openly and constructively
  •  using the funnel technique for feedback skills
• Pitfalls to avoid as a coach manager
• Communicating negative feedback constructively and tactfully
• Coaching, mentoring and guidance for improved work performance
• Counselling for under-performers.  What if staffs don’t improve?
• Handling difficult employees
• 360 degree feedback skills from supervisory to staff
• Motivating employees at work
• Case-studies and role play