The Course finder will help you filter through our entire range of courses. You can browse by level, discipline or institution.

Using Emotional Intelligence to Manage Oneself and Others at the Workplace

Structure Duration Two days
Time 9am - 5pm
Commencement Date 17 - 18 Oct 2016
27 - 28 Feb 2017
18 - 19 May 2017
01 - 02 Aug 2017
09 - 10 Nov 2017

COURSE FEE (NON-MEMBER): S$963.00* (including 7% GST)
COURSE FEE (MEMBER): S$818.55* (including 7% GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%


    SDF Grant Amount: S$28.00 
    SDF Course Code: CRS-N-0030848
2) PIC Grant
    Click HERE for more info on PIC Grant.

SkillsFuture Credit 
(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00
Click HERE for more info on SkillsFuture.


According to a survey conducted worldwide, we experience many different specific emotions at varying levels of intensity on any given day. Yet there is a lack of emotional awareness among two-thirds of the world’s population, who are unable to identify, comprehend or manage their own emotions. 

We need to recognise that our emotions are governing our body. Research has also indicted that no matter what position one holds in an organisation, those who demonstrated higher EQ score tends to consistently outperform their peers. 

The good news is unlike IQ, EQ is trainable and is a flexible skills that can be improved through learning and practice. It will require regular and consistent cultivation and maintenance.

Consider this, if you are given the techniques of Emotional Intelligence won’t you see yourself as a better person when interacting at workplace. Would you agree then, Emotional Intelligence is an essential skill one must acquire for professional and personal development.

This workshop provides you with the fundamental knowledge and practical skills on Emotional Intelligence to manage your emotions rather than letting the emotion manage when you encounter situations, circumstances or working with people.

Key Takeaways

Upon completion of this workshop, participants will be able to;

  • Interpret and use the EI competencies framework to develop your personality when interacting with others
  • Manage your self talk and negative feelings towards a situation or person so that it does not disrupt your behaviour
  • Recognise your  ‘hot buttons’ and how it can affect  you and  others
  • Control and guide your emotions when managing others so that you can achieve your productivity
  • Develop an optimistic mind-set
  • Recognize and respond to others’ feelings in an appropriate manner
  • Monitor and Manage your Emotional Bank Account
  • Acquire  useful guides  in developing your self-awareness , self-management , self-motivation, social awareness and relationship management skills

Who Should Attend

For all level of staff who wants to develop his/her emotions intelligence skills in moving towards better understanding of oneself and others at workplace.


  • Introduction To Emotional Intelligence
    • Difference Between IQ, EQ And Personality
    • What is Emotional Intelligence (EQ)
    • Why is EQ so Important
    • Emotional Intelligence Framework and  EQ Competencies
    • Knowing Your Current Level of  EQ Competencies
    • Group Activity and Individual Self-Assessment
  • Emotions
    • Differentiating Between a High EQ and Low EQ Person
    • Recognising  Six Basic Emotions
    • Feeling Words
    • How Emotions can affect Behaviors
    • TFA Concept
    • Top Ten Human Emotional Needs
    • Group Activity and Individual Exercise
  • Self-Awareness
    • Emotional Hijack ( Four Stages )
    • Recognizing my Patterns, my Emotional Triggers and my Hot Buttons
    • Three Tips to Use EI immediately
    • Useful Guides to Self –Awareness
    • Group Activity and Individual Exercise
  • Self-Management-Part 1
    • Negative and Positive Emotions
    • Managing your Negative Emotions
    • Group Activity and Individual Exercise
  • Self-Management-Part 2
    • Five Tips in Managing Anger
    • Eight Basic Stress Management Tips
    • Group Activity
  • Self-Motivation
    • Delayed Gratification
    • The Power of  Positive Self-Talk
    • Moving Away from Being Pessimistic to Optimistic
    • Six Basic Human Needs
    • Useful Guides to Self –Management and Self-Motivation
    • Group Activity and Individual Exercise
  • Social Awareness
    • Avoiding  Six Negative Listener Types
    • Six Key Pointers for Effective Listening to Raise your Social Awareness
    • Demonstrate and  Increase Empathy
    • Ten Obstacles to Empathic Communication
    • Five Key Steps to Effective Empathy
    • Useful Guides to Social –Awareness
    • Group Activity and Role Play
  • Relationship Management
    • Recognizing Reasons Why Relationships Fails
    • Five Steps to Manage and  Resolve Conflict in the Workplace
    • Seven Mistakes to Avoid  in Conflict Resolution
    • Managing Your Emotional Bank Account
    • Useful Guides to Relationship –Management
    • Group Activity


Interactive session, Case studies discussion, Group activities, Individual Emotional Intelligence Profiling, Individual Exercises and short  video clips presentations.

Trainer's Profile

Francis Claudius has more 25 years of training experience. His training working experience comes from a Learning & Organization Department in large organization. He was a professional trainer facilitator and an in-house training consultant. Currently, he is an Associate Trainer and Assessor for the Employability Skills(ES),Work Skills Qualifications (WSQ) Training Programmes and Executive Development & Growth for Excellence ( EDGE ) He is also an Associate Lecturer teaching the Training & Development Module for Diploma Students, Human Resource Development Module and Change Management Module for Advanced Diploma Students.

His previous appointments include Learning Account Manager and Senior Training Executive. In these capacities, he had performed training needs and rolled out training road maps specific to business units. He has also designed, developed and delivered training programmes in the areas of technical, computer, soft skills and management-related courses to meet specific business needs of organization. He has trained both the junior and senior officers in his organization and public-run courses thereafter. He has been consistently receiving very good ratings and appraisals from course participants.

As trainer and facilitator, he has an interest for human development to excel in their work or personal life as well. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences too so as to add value for benefit of all participants. He does this by trying to link concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplace and in life. He is well verse in the different training approaches that relates to participants learning outcomes. He is well verse with the adult learning approach and applies it.

Participant’s finds him approachable and friendly. He is a good trainer who delivers training in a clear, concise and systematic manner. On a personal level, he constantly reviews and improves on his delivery, seeking to develop higher level of competency in the subject matter he is impacting. He believes in continuous learning and keeps updated with new knowledge, skills and experiences.

Francis is also a good speaker with strong vocal strength. He has participated in topics presented in the events of the International Association of Master Trainer (IAMT). He had received a Bronze Certificate for being the Best Presenter He holds a Competent Toastmaster and Competent Leader Award from the Toastmasters International. He has also delivered talks at People’s Association (PA) and Association of Professional Trainers Singapore (APTS).
Local Enquiries
+65 6247 9111
+65 6278 8000
International Enquiries