Managing Anger at Work

Introduction

At work, you may find expression of certain emotions can adversely affect your relationships with others. One such difficult emotion is anger. While anger is natural and healthy, it can become a serious problem if not managed well.

When anger is frequent or overwhelming, it hinders our work performance significantly. Also, as managers and executives, we may be called upon to deal with others’ anger. It can be challenging if you are not familiar with the appropriate way to understand the psychology behind and deal with it. However, anger and other difficult emotions can be very constructive if managed well. It can become a powerful tool for leadership and innovation.

This workshop is aimed at imparting effective skills in managing anger and how to use it to enhance leadership skills and motivate others.

Objectives

Upon completion of this workshop, participants will be able to:

• Manage difficult emotions like anger more effectively at workplace
• Employ positive anger energy for constructive outcome
• Enhance people management skills and customer service

Target Audience

Leaders and managers who need to be equipped on handling difficult emotional situations at work.

Curriculum

• How to Combat Anger Trigger thoughts
• Challenging the Entitlement Fallacy
• Overcoming the Fallacy of Fairness
• Building Coping Statements
• Techniques to Physiological & Psychological Awareness
• Developing Constructive Anger Expression
• How to Motivate Others Using Your Anger