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Creative Problem Solving and Decision Making

Structure Duration Two days
Time 9am - 5pm
Commencement Date 16 - 17 Jan 2017
24 - 25 Apr 2017
24 - 25 Jul 2017
02 - 03 Oct 2017

COURSE FEE (NON-MEMBER): S$963.00* (including 7% GST)
COURSE FEE (MEMBER): S$818.55* (including 7% GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%


    SDF Grant Amount: S$28.00 
    SDF Course Code: CRS-N-0010804
2) PIC Grant
    Click HERE for more info on PIC Grant.

SkillsFuture Credit 
(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00
Click HERE for more info on SkillsFuture.


Tough problems solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option and then implement it. A systematic approach will give you the techniques to approach the problem in a creative way.

This two-day problem-solving workshop should help participants to enhance their skills in finding sustainable solutions and learn new approaches in problem solving and decision making.

Key Takeaways

Upon completion of this workshop, participants will be able to;

  • Interpret key terminologies used in problem solving and decision making process
  • Apply a structured six steps  approach toward problem solving and decision making
  • Gather information on a perceived problem
  • Write a workplace problem statement or problem definition
  • Analyse and identify the root causes of problem at workplace
  • Produce multiple solutions using creative or innovative thinking techniques to generate ideas to solve workplace problems
  • Select the suggested solutions using various techniques for the most feasible one to implement
  • Work out an implementation action plan to resolve the problem
  • Evaluate the effectiveness of the implemented solution

Who Should Attend

All levels of Managers, Executives and Engineers


Two days


  • Introduction to Problem Solving
  • Key Terms and Definitions (Problem Solving)
  • Common Symptoms; Problem relating to and affecting others and impact on organisation
    • Group Discussion
    • Scenario
  • Information gathering on perceives problem
    • Scenario
  • Identifying Root Causes
    • Three Methods
    • Group discussions
  • Generating “Solution Ideas” using creative thinking
    • What is Creative Thinking?
    • Turning mind towards creativity thinking
  • Solution Seeking Ideas and Creative Thinking Techniques
    • Flow chart
    • Force Field Analysis
    • Seven Rules of Brainstorming
    • ‘How to’ Concept
    • Scamper Technique
    • What if Statements
    • Affinity Diagram
    • Brain Writing
    • Six Thinking Hat
    • Duncher Diagram
    • Lotus Blossom Technique
    • Group Discussions
  • Evaluate Each Solution Ideas for Possible Solution to Root Cause of a Problem
    • Testing the Solutions Using Four R’s
    • Decision Tree
    • Cost/Benefits Analysis
    • Setting Criteria’s
    • Decision Matrix
    • Group Discussion
  • Implementation, Action Plan and Follow–up
  • Evaluating for Effectiveness


Interactive sessions with group discussions and presentations. Video clip presentation and mini lectures.

Trainer's Profile

Francis Claudius has more 25 years of training experience. His training working experience comes from a Learning & Organization Department in large organization. He was a professional trainer facilitator and an in-house training consultant. Currently, he is an Associate Trainer and Assessor for the Employability Skills(ES),Work Skills Qualifications (WSQ) Training Programmes and Executive Development & Growth for Excellence ( EDGE ) He is also an Associate Lecturer teaching the Training & Development Module for Diploma Students, Human Resource Development Module and Change Management Module for Advanced Diploma Students.

His previous appointments include Learning Account Manager and Senior Training Executive. In these capacities, he had performed training needs and rolled out training road maps specific to business units. He has also designed, developed and delivered training programmes in the areas of technical, computer, soft skills and management-related courses to meet specific business needs of organization. He has trained both the junior and senior officers in his organization and public-run courses thereafter. He has been consistently receiving very good ratings and appraisals from course participants.

As trainer and facilitator, he has an interest for human development to excel in their work or personal life as well. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences too so as to add value for benefit of all participants. He does this by trying to link concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplace and in life. He is well verse in the different training approaches that relates to participants learning outcomes. He is well verse with the adult learning approach and applies it.

Participant’s finds him approachable and friendly. He is a good trainer who delivers training in a clear, concise and systematic manner. On a personal level, he constantly reviews and improves on his delivery, seeking to develop higher level of competency in the subject matter he is impacting. He believes in continuous learning and keeps updated with new knowledge, skills and experiences.

Francis is also a good speaker with strong vocal strength. He has participated in topics presented in the events of the International Association of Master Trainer (IAMT). He had received a Bronze Certificate for being the Best Presenter He holds a Competent Toastmaster and Competent Leader Award from the Toastmasters International. He has also delivered talks at People’s Association (PA) and Association of Professional Trainers Singapore (APTS).


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