Assertiveness Techniques and Approaches

Introduction

Assertiveness is a way of thinking and behaving that allows a person to stand up for his or her rights while respecting the rights of others. Non-assertive people may be passive or aggressive. Passive individuals are not committed to their own rights and are more likely to allow others to infringe on their rights than to stand up and speak out. On the other hand, aggressive persons are very likely to defend their own rights and work to achieve their own goals but are also likely to disregard the rights of others.

This workshop will help participants to explore the skill and understand the process of what it takes to be assertive when dealing with people in different situations. It guides participants how to clearly express his or her rights or needs and focus on solutions rather than problems.
 

Objectives

Upon completion of this workshop, participants will be able to:

• Be more self aware of individual capabilities / style while dealing with others
• Understand strengths / areas of development in being assertive
• Develop influencing skills and identify drivers of assertiveness
• Understand the importance of managing conflict , differences effectively – using different approaches
• Understand assertive, aggressive, passive, submissive behaviours
   

Target Audience

Executives, Supervisors, Managers.
 

Curriculum

Assertive or Aggressive?

• Understanding the difference between Submissive, Assertive and Aggressive
• Assertiveness at work – when is it appropriate?

Influencing the Power Inbalance – How to be Assertive?

• Skills and Techniques to Assert when with:
  • Seniors (Management and Bosses)
  • Customers
  • Colleagues
  • Other Stakeholders

Mind Your Language

• The Power of Words
• Effect of Words on Psyche
• Designing Success Language for Assertiveness

     Assertiveness and  Workplace Conflict

Understanding Conflict StylesUnderstanding Conflict StylesUnderstanding Conflict StylesUnderstanding Conflict Styles

• Managing Emotions 
• Understanding Conflict Styles
  • Collaborating
  • Dominating
  • Accomodating
  • Avoiding
• Effective handling of emotions when dealing with Conflicts

The Assertive Communication Cycle

• The non-verbals
• Understanding your style and developing effective counter-tactics
• Channels of Successful Communication
• Managing the Atmosphere/Environment

Methodologies

Activities, Presentations, Discussions, Mini-lectures.