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Conflict Management Skills

Structure Duration One day
Time 9am - 5pm
Commencement Date 15 Feb 2017
03 May 2017
30 Aug 2017 (Class Full)
29 Nov 2017

COURSE FEE (NON-MEMBER): S$513.60* (including 7% GST)
COURSE FEE (MEMBER): S$435.56* (including 7% GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%

FUNDING AVAILABLE:
COMPANY SPONSORED PARTICIPANT

1) SDF GRANT REIMBURSEMENT (Non-WSQ)
    SDF Grant Amount: S$14.00 
    SDF Course Code: CRS-N-0026936
2) PIC Grant
    Click HERE for more info on PIC Grant.

INDIVIDUAL PARTICIPANT
SkillsFuture Credit 
(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00
Click HERE for more info on SkillsFuture.

Overview

Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all. Do you know anyone who is good at conflict management? Do you admire them? Do you envy them? Not so surprisingly most people want to avoid conflicts altogether.

Many get so emotional that they feel they can’t even say a single word. Others may rely on a simple age-old technique of silence treatment, which doesn’t really do them or others any good.

The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.
This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.

Key Takeaways

Upon completion of this workshop, participants will be able to;

  • Recognise conflicts and their escalation over time so you can address them more effectively ( Anatomy of conflicts )
  • Select an appropriate conflict resolution style based on your needs to get maximum results ( Handling conflicts)
  • Manage your emotions and influence others emotionally when in conflicts ( Manage emotions)
  • Recognise tactical approaches used when interacting with others that may lead to conflicts and take appropriate steps to avoid a conflict developing ( Conflict Resolver )
  • Negotiate towards a win/win outcome ( Negotiation )

Who Should Attend

For any level of staff in an Organisation

What Will Be Covered

  • Anatomy of Conflicts
  • Definition of Conflict
  • What is Good or Bad About Conflicts?
  • Sources of Conflict
  • Three Rational Possibilities of When Conflict
  • Life Cycle of Conflicts – Four Stages
  • Signs of Escalation
  • Eight Tips on De-Escalating Conflicts
  • Individual Self-Assessment
  • Group Activity
  • Handling Conflicts
  • Five Conflict Resolution Styles
  • Three Ways of Managing Conflicts
  • Conflict Resolution Formula – Six Step Approach
  • Individual Self-Assessment
  • Group Activities
  • Managing Emotions
  • Five Emotional Conflicts
  • Four Anger Management Tips
  • “I Feel” Formula
  • Group Activities
  • Conflict Resolver
  • Five  Conflict Resolution Tactical Approaches
  • How to Respond to Such Approaches When Used On You?
  • Negotiation
  • What is Negotiation?
  • Eight Suggested Steps in Negotiation
  • Seven Guidelines to Observe in a Negotiation
  • Nine Mistakes to Avoid
  • Six Simple Rules to Follow
  • Group Activity

Methodologies

Interactive using adult learning principles, scenarios, group discussion activities with presentation and individual self-assessment.

Trainer's Profile

Francis Claudius has more 25 years of training experience. His training working experience comes from a Learning & Organization Department in large organization. He was a professional trainer facilitator and an in-house training consultant. Currently, he is an Associate Trainer and Assessor for the Employability Skills(ES),Work Skills Qualifications (WSQ) Training Programmes and Executive Development & Growth for Excellence ( EDGE ) He is also an Associate Lecturer teaching the Training & Development Module for Diploma Students, Human Resource Development Module and Change Management Module for Advanced Diploma Students.

His previous appointments include Learning Account Manager and Senior Training Executive. In these capacities, he had performed training needs and rolled out training road maps specific to business units. He has also designed, developed and delivered training programmes in the areas of technical, computer, soft skills and management-related courses to meet specific business needs of organization. He has trained both the junior and senior officers in his organization and public-run courses thereafter. He has been consistently receiving very good ratings and appraisals from course participants.

As trainer and facilitator, he has an interest for human development to excel in their work or personal life as well. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences too so as to add value for benefit of all participants. He does this by trying to link concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in workplace and in life. He is well verse in the different training approaches that relates to participants learning outcomes. He is well verse with the adult learning approach and applies it.

Participant’s finds him approachable and friendly. He is a good trainer who delivers training in a clear, concise and systematic manner. On a personal level, he constantly reviews and improves on his delivery, seeking to develop higher level of competency in the subject matter he is impacting. He believes in continuous learning and keeps updated with new knowledge, skills and experiences.

Francis is also a good speaker with strong vocal strength. He has participated in topics presented in the events of the International Association of Master Trainer (IAMT). He had received a Bronze Certificate for being the Best Presenter He holds a Competent Toastmaster and Competent Leader Award from the Toastmasters International. He has also delivered talks at People’s Association (PA) and Association of Professional Trainers Singapore (APTS).

 

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