MDIS logo
Select Language :    MDIS Overseas Campus :
MDIS
Business
School
School
of
Engineering
School
of Fashion &
Design
School of
Health &
Life Sciences
School
of Media &
Communications
School
of
Psychology
School
of Technology
School
of Tourism &
Hospitality
READ MORE ABOUT MDIS BUSINESS SCHOOL
MASTERS DEGREE GRADUATE DIPLOMA ADVANCED DIPLOMA DIPLOMA CERTIFICATE GRADUATE CERTIFICATE
COURSES

Effective Office Skills for Administrative Support Staff

Structure Duration Two days
Time 9am to 5pm
Commencement Date 03 - 04 Apr 2017
11 - 12 Jul 2017
09 - 10 Oct 2017

COURSE FEE (NON-MEMBER): S$963.00* (including 7% GST)
COURSE FEE (MEMBER): S$818.55* (including 7% GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%

FUNDING AVAILABLE:
COMPANY SPONSORED PARTICIPANT

1) SDF GRANT REIMBURSEMENT (Non-WSQ)
    SDF Grant Amount: S$28.00 
    SDF Course Code: CRS-N-0014089
2) PIC Grant Click HERE for more info on PIC Grant.

INDIVIDUAL PARTICIPANT
SkillsFuture Credit 
(Individual Singaporean aged 25 and above)
Pre-approved SkillsFuture funding of S$500.00
Click HERE for more info on SkillsFuture.

Overview

This workshop is intended to help those in support positions to understand their roles and responsibilities in today’s modern office environment.

They will learn new strategies in handling workload through enhancing organisational skills and prioritising the workload for positive results.

Participants will explore ways to work effectively in a team, enhance critical communication skills, learn new assertive behaviours and explore self-management techniques for the workplace.

Key Takeaways

Upon completion of this workshop, participants will be able to;

  • Understand the important roles and functions of today’s office in business
  • Understand the changing role of the office administrator and their contribution
  • Increase productivity in the office and appreciate the use of appropriate communication tools in the office
  • Manage and handle information for maximum results so as to help the organisation to achieve its business goals

Who Should Attend

Administrative Assistants, Clerical Officers, Junior Secretaries, Other Office Staff who serve in a support role.

What Will Be Covered

  • The Office
  • The Role and Functions of the Office
  • Productivity and the Administrator's Evolving Role
  • Planning and Improving Work Processes
  • Matching Business Goals with Administrative Support Goals
  • Managing Information for Office Productivity Excellence
  • Office Productivity
  • Office Productivity through Effective Task Management
  • Planning and Scheduling of Office Work
  • Increase Your Administrative Effectiveness through Organised Methods and Systems
  • File and Find Information Fast
  • Dealing with Information Overload in the Office
  • Limiting Interruptions in the Office
  • Communicating Positively for Better Results

Methodologies

A practical approach will be taken with 70% of the course on application and practical sessions with 30% on techniques and concepts. Training comprises a combination of:

  • Trainer-facilitated group activities and break up discussions
  • Real-life case-studies application activities
  • Role-play on practical sessions and application work
  • Questions and answers sessions
  • Useful checklists and systematic guidelines

Trainer's Profile

Catherine Syn has conducted both public and in-company seminars and workshops in Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management, Secretarial & Office Administrative Practices. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation’s training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.

 

Copyright © 2017. All Rights Reserved.
Management Development Institute of Singapore
Reg. No. 201001793H
20 May 2014 to 19 May 2018
                    
     A member of