Why CaseTrust for Education?
CaseTrust is an award given to businesses in Singapore that are committed to protect and enhance consumers’ interests through information and education, and to promote an environment of fair and ethical trade practices. Since 1999, CaseTrust has became the industry standard for quality business and customer practices in different commercial industries.

CASE aspires to be a dynamics and effective national body championing the cause of the consumer to achieve a caring and consumer-friendly community. The CaseTrust for Education scheme has been customized specially by CASE for Private Education Organizations (PEOs) in Singapore. The scheme enhance the approach in working towards an ideal consumer-business environment and it will give the international students with the assurance that CaseTrust for Education PEOs have put in place proper practices and systems to take care of the interest and welfare of international students in Singapore.


CASE-Approved Student Contract
The CASE-Approved Student Contract is a legally binding contract between MDIS and MDIS students that embodies the following mandatory requirements:

1. Clear definition of course details - course title, pre-requisites, qualification awarded, course duration
2. Full disclosure of all costs for tuition/non-tuition fees
3. Commitment to Student Protection Scheme (MDIS has adopted the NTUC Student Tuition
    Fee Insurance scheme for its students)
4. Clear definition of refund policies
5. Clear definition of dispute resolution mechanisms

MDIS students, both local and international will be issued with a CASE-Approved Student Contract upon enrolment into a course.

Student Protection Scheme
Under CaseTrust for Education, the PEO must provide a Student Protection Scheme (SPS) for all international students (compulsory). Local students may also choose to take up the insurance scheme.

The SPS serves to protect the international and local students’ fees in the event that a PEO is unable to continue operations due to insolvency and/or regulatory closure. Furthermore, the SPS protects the student if the PEO fails to pay penalties or to return fees to students arising from judgements made against it by the Singapore Courts.

MDIS has put in place the Student Tuition Fee Insurance as its SPS for international and local students. The Student Tuition Fee Insurance offers insured students protection against the following events:

• Loss of tuition fees paid in advance by the insured student to MDIS and not refunded, if the student cannot start or complete his/her course as a result of MDIS becoming insolvent or being required by the Singapore authorities to stop operations.
  
  
• MDIS’ failure to pay sum awarded by Singapore Courts to the insured student, where such award relates to a dispute between MDIS and the insured student on tuition fees paid by the insured student to MDIS.
  
  
• S$10,000 benefit payable covering the insured student’s accidental death or total permanent disability by accident.
  
  

Period Of Insurance

• The period of insurance will cover the entire duration of the course enrolled by the insured student. In certain cases, this period may begin before the course commencement date, upon approval by NTUC Income of MDIS’ application for insurance.
  
  
• The insurance premium* is dependent on programme duration, MDIS course fees and premium rate quoted by NTUC Income.
  
  
• The insurance premium paid is non-transferable and non-refundable.
  
  
• MDIS shall absorb the premium in the first instance for all international students. In the event of change of course, the student will be required to pay for the insurance premium of the new package.
  
• All local students who opt in for the scheme will be required to pay for the insurance premium. The total amount of insurance premium is to be paid together with the MDIS course fee for the first instalment or 1st term/semester.

* The above are conditions of insurance as stipulated by NTUC Income.


Certificate of Student Insurance
Upon payment of the insurance premium, NTUC Income will issue a Certificate of Student Insurance to MDIS for the insured student.


Claim
The insured student needs to produce his/her Certificate of Student Insurance and original course fees receipts when submitting a claim under the insurance. NTUC Income will notify all insured students of the relevant claims procedures to be followed.

For more information on SPS, please refer to www.case.org.sg or http://www.singaporeedu.gov.sg/htm/sis/sis0208a.htm.